Terms of Sales
The company GHIZO PARIS is active in the creation and retail sale of costume jewelery and other accessories relating to jewellery.
The purpose of these conditions is to set the terms under which GHIZO PARIS sells gold-plated and silver-plated jewelry to its customers. GHIZO PARIS is a simplified joint stock company registered with the Paris Trade and Companies Register under number 901 400 267 and whose registered office is 21 rue Frémicourt in Paris (75015)
The acceptance of these general terms and conditions of sale ("GTC") implies the customer's full and unreserved acceptance of these GTC.
All orders on the site are subject to these T&Cs. These are subject to change and updates; the conditions applicable to the order of a product by a customer are those in force on the day of the order.
ARTICLE 1 – PURPOSE
These T&Cs exclusively govern the sales made by GHIZO PARIS of the products offered to buyers who are consumers (hereinafter the "customer(s)") on the site and specify the conditions of ordering, payment, delivery and management of any returns of products ordered by customers. The GCS are binding on the customer who declares to have read them and to have accepted them by checking the box "I accept the General Conditions of Sale" before the implementation of the online ordering procedure.
These GCS apply to the exclusion of all other conditions and in particular those applicable to sales in stores or through other distribution and marketing channels.
ARTICLE 2 – THE CUSTOMER
The customer of the site must be a consumer, an adult natural person and legally capable. The customer must, during his first order on the site, open a customer account. For each order, the customer must complete an order form specifying certain mandatory fields so that their order can be taken into account by GHIZO PARIS .
The information communicated to GHIZO PARIS when opening its customer account and for each of its orders must be complete, accurate and up-to-date.
GHIZO PARIS has the right not to follow up on an order if it does not come from a customer who meets the criteria set out above.
ARTICLE 3 – THE PRODUCTS
The products offered for sale on the website www.ghizo-paris.com are presented in the catalog published on said site.
The main characteristics of the products and in particular the specifications, illustrations and indications of dimensions or capacity of the products are presented on the website www.ghizo-paris.com in accordance with the provisions of Article L. 111-1 of the Consumer Code .
The customer is required to read it before placing an order. The customer is required to refer to the description of each product in order to know its properties, the essential characteristics and the delivery times. The contractual information is presented in French and are subject to confirmation at the latest when the order is validated by the customer. Our photographs are subject to retouching, there may therefore be variations in color, therefore the photos of our articles are not contractual.
In accordance with article L.411-1 of the Consumer Code, the products for sale through these general conditions of sale meet the requirements in force relating to the safety and health of persons, the fairness of transactions trade and consumer protection.
Regardless of any commercial warranty, the seller remains liable for defects of conformity and hidden defects of the product.
In accordance with article L.217-4, the seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.
He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.
In the event of a lack of conformity, the buyer chooses between refunding the product or replacing the defective product. However, the seller may not proceed according to the customer's choice if this choice entails a manifestly disproportionate cost with regard to the other method, taking into account the value of the product or the importance of the defect. He is then required to proceed, unless it is impossible, according to the method not chosen by the customer.
The product offers are valid as long as they are visible on the site, except for mention "out of stock" and special operations whose validity period is specified on the site.
ARTICLE 4 – PRICE
4.1 selling price
The selling prices are indicated for each of the products appearing in the catalog, in euros all taxes included, excluding delivery and transport costs mentioned before the validation of the order and invoiced in addition.
The prices take into account the VAT applicable on the day of the order and any change in this rate will be automatically reflected in the price of the products in the online store.
The total amount owed by the consumer is indicated on the order confirmation page.
The selling price of the product is that in force on the day of the order.
The sale price of the products does not include the shipping costs invoiced in addition to the price. Payment of the full price must be made when ordering. At no time can the sums paid be considered as a deposit or down payment.
To benefit from an advantage code which consists of a reduction on the entire order or on a product, it is up to the customer to insert the advantage code indicated by the seller, at the end of the procedure, after having completed all the steps. necessary for his order.
The seller reserves the right to modify its prices at any time, while guaranteeing the customer the application of the price in force on the day of the order.
The additional costs of transport, delivery or postage of which the customer was able to become aware before the order, are fixed on the order form. Customs charges and other taxes must be paid by the customer directly to the carrier depending on the country of destination.
ARTICLE 5 – ORDER
5. 1. Stages of conclusion of the contract
In accordance with the provisions of article 1127-1 of the Civil Code, the customer must follow a series of steps to conclude the contract electronically in order to be able to place his order.
To place an order, the customer, after having filled his virtual basket by indicating the selected products and the desired quantities, then clicks on the "Order" button and provides his information to create his customer account, then those relating to delivery and mode. of payment.
The customer has the possibility to check the details of his order, his total price and to correct any errors before confirming his acceptance. It is his responsibility to verify the accuracy of the order and to immediately report or rectify any errors.
The registration of an order on the website www.ghizo-paris.com is made when the customer accepts these GCS by ticking the box provided for this purpose and validates his order.
This validation implies the acceptance of all of these T&Cs as well as the general conditions of use of the website www.ghizo-paris.com
The sale will be considered final:
- after sending the customer the confirmation of the acceptance of the order by the Seller by e-mail,
- after receipt by the seller of the full price.
Any order placed, validated by the customer and confirmed by the seller, under the conditions and according to the methods described above, on the website www.ghizo-paris.com constitutes the formation of a contract concluded at a distance between the customer and the seller.
Unless proven otherwise, the data recorded in the seller's computer system constitutes proof of the nature, content and date of the order. This is archived by the company GHIZO PARIS under the legal conditions and deadlines; the customer can access this archive by contacting the customer relations department at the following address: email@example.com
The customer can follow the progress of his order in his customer area.
The day the parcel is dispatched, the customer receives a tracking number for his parcel.
5. 2. Change of order
Once confirmed and accepted by the seller, under the conditions described above, the order cannot be modified.
5. 3. Order confirmation
The professional seller reserves the right to refuse any order for legitimate reasons, in particular non-payment, incorrect address or other problem on the customer's account and more particularly if the quantities of products ordered are abnormally high for customers having the quality of consumers.
5. 4. Order cancellation
Once confirmed and accepted by the seller, under the conditions described above, the order cannot be canceled, except for the exercise of the right of withdrawal or in cases of force majeure.
ARTICLE 6 – CONCLUSION OF THE ONLINE CONTRACT
6. 1. Conclusion
The sales contract is formed when the customer sends the confirmation of his order.
6. 2. Archiving and proof
The archiving of communications, of the order, of the details of the order, as well as of the invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with the provisions of article 1360 of the Civil Code. This information can be produced as proof of the contract.
6. 3. Resolution
The order can be resolved by the customer by registered letter with acknowledgment of receipt or in writing on another durable medium.
ARTICLE 7 – METHOD OF PAYMENT
This is an order with payment obligation, which means that placing the order implies immediate payment by the buyer.
The price is payable in full after confirmation of the order.
Payment for orders is made by the following bank cards: Visa, Mastercard, Maestro, E-Carte bleue.
Payment is completely secure. Indeed, the site is equipped with an online payment security system (STRIPE) allowing the consumer to encrypt the transmission of his bank details using a secure payment module of the SSL (Secure Socket Layer) type.
The seller reserves the right to suspend any management of the order and any delivery in the event of refusal of authorization of payment by bank card on the part of officially accredited bodies or in the event of non-payment.
In particular, the seller reserves the right to refuse to make a delivery or to honor an order from a customer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. . The seller has implemented an order verification procedure intended to ensure that no one uses the bank details of another person without their knowledge.
As part of this verification, the customer may be asked to send the seller a copy of an identity document and proof of address by post. The order will then only be validated after receipt and verification by the seller of the documents sent.
Payments made by the customer will only be considered final after effective collection of the sums due by the seller.
ARTICLE 8 – DELIVERY AND TRANSFER OF RISKS
8. 1. Definition
The seller delivers the product on the date or within the period indicated to the consumer, in accordance with 3° of article L. 111-1 of the Consumer Code, unless the parties have agreed otherwise.
Delivery means the transfer to the customer of physical possession or control of the goods. (article L. 216-1 paragraph 3 of the Consumer Code).
It is only made after confirmation of payment by the seller's bank.
Any taxes and customs duties are always the responsibility of the customer who assumes the costs at the time of customs clearance. The products ordered will only be delivered once the amount requested by the customs authorities has been paid.
8. 2. Delivery times
The Products ordered by the Customer will be delivered in mainland France and abroad within 10 working days from the confirmation of the customer's order on the website www.ghizo-paris.com and in any condition within a maximum period of 30 days.
Products are shipped by La Poste.
8. 3. Delay in delivery
When the product ordered is not delivered, for any reason other than force majeure or the act of the customer, on the scheduled date, the consumer may, after having unsuccessfully ordered the seller to perform his delivery obligation within an additional reason, terminate the contract by registered letter with acknowledgment of receipt or in writing on another durable medium, under the conditions provided for in Articles L 216-2, L 216-3 and L241-4 of the Consumer Code.
The sums paid by the customer will then be returned to him no later than fourteen days following the date of termination of the contract.
8. 4. Place of delivery
The products are delivered to the address indicated by the customer when ordering. Indeed, it is the customer's responsibility to ensure that the contact details he provided when ordering are correct so that the order is correctly shipped and received. Under no circumstances can the seller be held liable if the customer does not receive his order due to an error in entering the contact details.
8. 5. Terms of delivery
The company GHIZO PARIS offers a method of delivery by Colissimo. Delivery is made by direct delivery of the product to the buyer.
When the product is delivered to the address indicated on the order form by a carrier, it is up to the buyer to check in the presence of the delivery person the condition of the product delivered and, in the event of damage or missing items, to issue reservations on the delivery note or on the transport receipt, and possibly refuse the product and notify the seller.
In the event of non-conformity of the product delivered, the seller undertakes to remedy it or to reimburse the customer, as indicated more fully above.
Deliveries are made by an independent carrier, to the address given by the customer when ordering and which the carrier can easily access.
When the customer is responsible for using a carrier that he chooses himself, delivery is deemed to have been made upon delivery of the products ordered by the seller to the carrier when he has delivered the products sold. to the carrier who accepted them without reservation. The customer therefore acknowledges that it is up to the carrier to make the delivery and has no warranty claim against the seller in the event of non-delivery of the goods transported.
In the event of a special request from the customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the seller, the related costs will be the subject of additional specific invoicing, on an estimate previously accepted in writing by the customer.
ARTICLE 9 – PRODUCT WARRANTY
9.1. Legal guarantee of conformity and legal guarantee against hidden defects
The company GHIZO PARIS guarantees the conformity of the goods with the contract, allowing the buyer to make a request under the legal guarantee of conformity provided for in articles L.217-4 and following of the Consumer Code or the guarantee. defects of the thing sold within the meaning of articles 1641 and following of the Civil Code. In the event of implementation of the legal guarantee of conformity, it is recalled that:
- the customer has a period of TWO (2) years from the delivery of the goods to act,
- the customer can choose between the repair or the replacement of the good, subject to the conditions of cost envisaged by the article L.217-17 of the code of Consumption.
In addition, it is recalled that:
- clauses that would exclude or limit liability for defective products are prohibited and deemed unwritten (article 1245-14 of the Civil Code)
- the legal guarantee of conformity applies independently of the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code. In this case, he can choose between rescinding the sale or reducing the price in accordance with article 1644 of the Civil Code.
9.2. Contractual guarantee
The seller contractually guarantees the proper functioning of the products delivered for a period of 12 months from the date of delivery, provided that the malfunction is not the result of use not in accordance with the instructions by the customer.
In the event of a malfunction, the customer must inform the seller:
- By email to the following address: firstname.lastname@example.org
- By registered mail with acknowledgment of receipt to the following address: 21 rue Frémicourt 75015 Paris
Upon receipt of the request, the seller will assign an exchange number for the product(s) concerned and will communicate it by e-mail to the customer. The sending of a product can only take place after the attribution of the return number.
The product must be returned to the seller as a whole and in its original packaging, by Colissimo Recommandé, to the following address: 21 rue Frémicourt 75015 Paris
Shipping costs are the responsibility of the seller.
Upon receipt of the product, the seller examines the equipment returned by the customer and sends him, to his e-mail address, within a maximum of 15 working days, a report indicating whether, given the malfunction observed, it may be covered under the said contractual guarantee.
ARTICLE 10 – RIGHT OF WITHDRAWAL
In accordance with the provisions of the Consumer Code, in particular those set out below, the customer has a period of 14 working days from receipt of his order to return any item that does not suit him and request a refund without penalty. , with the exception of return costs which remain the responsibility of the customer.
The products must however be returned in their original packaging, unworn and in perfect condition, no later than 14 days following notification to the seller of the customer's decision to withdraw, to the following address: Société GHIZO PARIS , 21 rue Frémicourt 75015 PARIS.
Damaged, soiled or incomplete products are not taken back.
The customer exercises his right of withdrawal:
- Either by sending the withdrawal form available at the bottom of the page of these GCS
- Or by any other unambiguous declaration expressing its desire to withdraw, which must be sent to the following address: the company GHIZO PARIS , 21 rue Frémicourt 75015 PARIS
In the event of exercise of the right of withdrawal within the aforementioned period, the price of the product(s) purchased is reimbursed and the delivery costs are reimbursed.
Return costs are the responsibility of the customer.
The exchange (subject to availability) or refund will be made within 14 days of receipt by the seller of the products returned by the buyer under the conditions provided above.
ARTICLE 11 – FORCE MAJEURE
All circumstances beyond the control of the parties preventing the execution under normal conditions of their obligations are considered as causes for exemption from the obligations of the parties and lead to their suspension.
The party who invokes the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.
Will be considered as cases of force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts.
Expressly, are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blockage of means of transport or supplies, earthquakes, fires, storms, floods, lightning, disruption of telecommunications networks or difficulties specific to telecommunications networks external to customers.
The parties will come together to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.
ARTICLE 12 – INTELLECTUAL PROPERTY
The content of the website, www.ghizo-paris.com such as technical documents, drawings, photographs, etc. remains the property of the seller, the sole holder of the intellectual property rights to this content.
Customers agree not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.
ARTICLE 13 – IT AND FREEDOMS
The personal data provided by the customer are necessary for the processing of his order and the establishment of invoices.
They may be communicated to the seller's partners responsible for the execution, processing, management and payment of orders. The processing of information communicated via the website www.ghizo-paris.com complies with the GDPR
The customer has a right of permanent access, modification, rectification and opposition with regard to information concerning him.
This right can be exercised under the conditions and according to the methods defined on the website www.ghizo-paris.com
ARTICLE 14 – LANGUAGE OF THE CONTRACT
These T&Cs are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
ARTICLE 15 – COMPLAINTS
15.1 Prior complaint
The customer may submit any complaint by contacting the customer service of the professional seller via the contact form on the site or by post to the address of the Company GHIZO PARIS , 21 rue Frémicourt 75015 PARIS
15.2 Request for mediation
In accordance with Article L. 612-1 of the Consumer Code, in the event of a dispute, the customer may use the CM2C mediation service to which we report: by post at 14 rue Saint Jean 75017 Paris or on their website www. cm2c.net.
ARTICLE 16 – APPLICABLE LAW
These general conditions are subject to the application of French law, to the exclusion of the provisions of the Vienna Convention. This is the case for the rules of substance as well as for the rules of form. In the event of a dispute or complaint, the buyer will first contact the seller to obtain an amicable solution.
ARTICLE 17 – PROTECTION OF PERSONAL DATA
17.1 Data collected:
The personal data collected on this site are as follows:
Account opening : when creating the user's account, his surname, first name, email address; Phone Number; address;
Connection : when the user connects to the website, the latter records, in particular, his surname, first name, connection data, use, location and payment data.
Profile : the use of the services provided on the website makes it possible to fill in a profile, which may include an address and a telephone number.
Payment : as part of the payment for products and services offered on the website, the latter records financial data relating to the user's bank account or credit card.
Communication: when the website is used to communicate with other members, the data concerning the user's communications are subject to temporary storage.
Cookies : cookies are used as part of the use of the site.
The user has the option of disabling cookies from their browser settings.
17.2 Use of personal data
The personal data collected from users is intended to provide the services of the website, to improve them and to maintain a secure environment.
Specifically, the uses are as follows:
– access and use of the website by the user;
– management of the operation and optimization of the website;
– organization of the conditions of use of payment services;
– verification, identification and authentication of data transmitted by the user;
– proposal to the user of the possibility of communicating with other users of the website;
– implementation of user assistance;
– personalization of services by displaying advertisements based on the user's browsing history, according to their preferences;
– prevention and detection of fraud, malware (malicious software) and management of security incidents;
– management of any disputes with users;
– sending commercial and advertising information, based on user preferences.
17.3. Sharing personal data with third parties
Personal data may be shared with third-party companies in the following cases:
– when the user uses payment services, for the implementation of these services, the website is in contact with third-party banking and financial companies with which it has entered into contracts;
– when the user publishes, in the free comment areas of the website, information accessible to the public;
– when the user authorizes the website of a third party to access his data
– when the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data, as part of the performance of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data. staff ;
– if required by law, the website may transmit data to respond to claims against the website and to comply with administrative and legal procedures;
– if the website is involved in a merger, acquisition, sale of assets or receivership procedure, it may be required to sell or share all or part of its assets, including personal data.
In this case, users would be informed, before the personal data is transferred to a third party.
17.4 Security and Privacy
The website implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access.
However, it should be noted that the internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information on the internet.
17.5. Implementation of user rights
In application of the regulations applicable to personal data, users have the following rights, which they can exercise by making their request to the following address: email@example.com
The right of access: they can exercise their right of access, to know the personal data concerning them. In this case, before the implementation of this right, the website may request proof of the user's identity in order to verify its accuracy.
The right of rectification: if the personal data held by the website is inaccurate, they can request that the information be updated.
The right to delete data: users can request the deletion of their personal data, in accordance with applicable data protection laws.
The right to limit processing: users can ask the website to limit the processing of personal data in accordance with the assumptions provided by the GDPR.
The right to oppose the processing of data: users can object to their data being processed in accordance with the assumptions provided for by the GDPR.
The right to portability: they can request that the website give them the personal data provided to them to transmit them to a new website.
17.6. Evolution of this clause
The website reserves the right to make any changes to this clause relating to the protection of personal data at any time. If a modification is made to this personal data protection clause, the website undertakes to publish the new version on its site. The website will also inform users of the modification by e-mail, at least 15 days before the effective date.
If the user does not agree with the terms of the new wording of the personal data protection clause, he has the option of deleting his account.
ARTICLE 18 – JURISDICTION
By express agreement between the parties, these General Conditions of Sale and the transactions arising therefrom are governed by and subject to French law.
All disputes to which the purchase and sale transactions concluded in application of these GCS could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not have been resolved amicably between the seller and the customer, will be brought before the competent courts under the conditions of common law.
ARTICLE 19- APPLICABLE LAW
The T&Cs are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
ARTICLE 20 – CONSUMER INFORMATION
For consumer information purposes, the provisions of the Civil Code and the Consumer Code are reproduced below:
Article 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have it. acquired, or would have given only a lesser price, if he had known them. Article 1648 of the Civil Code: The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
In the case provided for by article 1642-1, the action must be brought, on pain of foreclosure, within one year following the date on which the seller can be released from the apparent defects or lack of conformity.
Article L. 217-4 of the Consumer Code: The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.
Article L. 217-5 of the Consumer Code: The good complies with the contract:
1° If it is specific to the use usually expected of a similar item and, where applicable:
– if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
– if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted. Article L. 217-12 of the Consumer Code: The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
Article L. 217-16 of the Consumer Code: When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a condition covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run.
This period runs from the request for intervention by the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.
Article L 221-18 of the Consumer Code: The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following a telephone or off-premises canvassing, without having to justify its decision or to bear any costs other than those provided for in Articles L. 221-23 to L. 221-25.
The period mentioned in the first paragraph runs from the day:
1° The conclusion of the contract, for contracts for the provision of services and those mentioned in Article L. 221-4;
2° From the receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods. For contracts concluded off-premises, the consumer may exercise his right of withdrawal from the conclusion of the contract.
In the case of an order relating to several goods delivered separately or in the case of an order for a good made up of batches or multiple parts whose delivery is staggered over a defined period, the period runs from receipt of the last good or lot or of the last piece. For contracts providing for the regular delivery of goods during a defined period, the period runs from the receipt of the first good.
Article L 221-19 of the Consumer Code: in accordance with Council Regulation No. 1182/71/EEC of June 3, 1971 determining the rules applicable to deadlines, dates and terms:
1° The day on which the contract is concluded or the day of receipt of the goods is not counted in the period mentioned in Article L. 221-18 the expiry of the last hour of the last day of the period; of the Consumer Code;
2° The time limit begins to run at the beginning of the first hour of the first day and ends on the expiry of the last hour of the last day of the time limit;
3° If this period expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the next working day.
Article L 221-20 of the Consumer Code: when the information relating to the right of withdrawal has not been provided to the consumer under the conditions provided for in 2° of article L. 221-5, the withdrawal period is extended twelve months from the expiry of the initial withdrawal period, determined in accordance with Article L. 221-18.
However, when the provision of this information occurs during this extension, the withdrawal period expires at the end of a period of fourteen days from the day on which the consumer received this information.
Article L 221-21 of the Consumer Code: the consumer exercises his right of withdrawal by informing the professional of his decision to withdraw by sending, before the expiry of the period provided for in article L. 221-18, the withdrawal form mentioned in 2° of the article or any other statement, unambiguous, expressing its desire to withdraw.
The professional may also allow the consumer to complete and send online, on his website, the form or declaration provided for in the first paragraph. In this case, the professional communicates, without delay, to the consumer an acknowledgment of receipt of the withdrawal on a durable medium.
Article L 221-23 of the Consumer Code: the consumer returns or returns the goods to the professional or to a person designated by the latter, without undue delay and, at the latest, within fourteen days following the communication of his decision to withdraw in accordance with Article L. 221-21, unless the professional offers to recover these goods himself.
The consumer only bears the direct costs of returning the goods, unless the trader agrees to bear them or if he has failed to inform the consumer that these costs are to be borne by him. However, for contracts concluded off-premises, when the goods are delivered to the consumer's home at the time of the conclusion of the contract, the professional recovers the goods at his own expense if they cannot be returned normally by post because of their nature. The consumer's liability can only be incurred in the event of depreciation of the goods resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of these goods, provided that the professional has informed the consumer of his right of withdrawal, in accordance with 2° of article L. 221-5.
Article L 221-24 of the Consumer Code: when the right of withdrawal is exercised, the professional reimburses the consumer for all sums paid, including delivery costs, without undue delay and at the latest within fourteen days from from the date on which he is informed of the consumer's decision to withdraw.
For contracts for the sale of goods, unless he offers to recover the goods himself, the trader may defer reimbursement until the goods are recovered or until the consumer has provided proof of shipment of these goods, the date chosen being that of the first of these events.
The professional makes this reimbursement using the same means of payment as that used by the consumer for the initial transaction, unless the consumer has expressly agreed to use another means of payment and insofar as the reimbursement does not give rise to cost to the consumer.
The professional is not obliged to reimburse the additional costs if the consumer has expressly chosen a more expensive delivery method than the standard delivery method offered by the professional.
The consumer sends back or restores the goods to the professional or to a person designated by the latter, without undue delay and, at the latest, within fourteen days following the communication of his decision to withdraw in accordance with Article L. 221-21 , unless the professional offers to recover these goods himself.
The consumer only bears the direct costs of returning the goods, unless the trader agrees to bear them or if he has failed to inform the consumer that these costs are to be borne by him. However, for contracts concluded off-premises, when the goods are delivered to the consumer's home at the time of the conclusion of the contract, the professional recovers the goods at his own expense if they cannot be returned normally by post because of their nature.
The consumer's liability can only be incurred in the event of depreciation of the goods resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of these goods, provided that the professional has informed the consumer of his right of withdrawal, in accordance with 2° of article L. 221-5.
ARTICLE 21 – WITHDRAWAL FORM
(Please complete and return this form only if you wish to use your right of withdrawal regarding an order)
To the attention of the company GHIZO PARIS, 21 rue Frémicourt, 75015 PARIS
I hereby notify you of my withdrawal from the contract relating to the sale of the product below: ………………………………………………………………
Ordered on(*)/received on(*): …………………………………………………………………
Client name : ………………………………………………………………………………………………………………………. Customer address: ………………………………………………………………………………………………………. Signature of the customer (only in the event of notification of this form on paper): ………………………………………………………………………………………… ……………………………
Date : ………………………………………………………………………………………………………………………